Terms of Service

1. The Service

ibakepro provides cloud-based bakery management software and AI tools. These include order and production management, analytics, custom websites, and integrations with third-party services. We may update, modify, or discontinue features at any time. If a change materially reduces core functionality, we will provide reasonable notice (via email or in-app).

No uptime guarantee. We aim to keep the Service available but do not guarantee uninterrupted or error-free operation, and we do not offer service credits.

Beta features. Features marked beta or preview are provided for evaluation, may change or be withdrawn, and are provided without any warranty to the extent the law allows.

2. Accounts, Subscriptions & Free Trials

• Eligibility: You must be at least 18 years old and using the Service for business purposes to create an account.
• Security: You must create an account to use the Service and are responsible for keeping your login credentials secure.
• Free Trial: All new accounts include a 14-day free trial. A credit card is required at signup. We email you at least 3 days before your trial converts to a paid subscription. At the end of the 14-day Free Trial, your selected payment method will be automatically charged the applicable subscription fee unless you cancel from Settings before the trial expires. You can cancel at any time during the trial with no charge.
• Billing: Subscriptions are billed monthly or annually in advance via Stripe. (Stripe, PayPal, and Square are separately available as payment gateways you can connect to accept payments from your own customers.)
• Pricing: Pricing and plan details are shown during signup. We may change pricing or plans at any time. A price change takes effect from your next billing period after we notify you (via email or in-app) and never affects a period you have already paid for. If you do not accept a price change, you may cancel before your next billing period begins.
• Cancellation: You may cancel anytime via settings. Cancellation takes effect at the end of the current billing period. No refunds for partial periods unless required by law.
• Suspension: If a payment fails, we will notify you and may suspend access until it is resolved.

3. Your Data & Aggregate Statistics

You retain all ownership and intellectual property rights in any content, data, or materials you upload, input, or generate using the Service (“Your Data”), including recipes, formulations, customer information, orders, and other business records.

You grant ibakepro a limited, worldwide, non-exclusive, royalty-free licence to use, store, copy, modify (as needed for formatting/compatibility), and display Your Data solely to provide, maintain, secure, and support the Service for you, to enforce these Terms and the Acceptable Use Policy, and to comply with law, in accordance with our Privacy Policy.

AI features. AI features (Choux) use third-party AI providers listed on our Sub-processors page. We do not train AI models on Your Data, and our providers are contracted not to. See our Privacy Policy for how AI requests are handled.

Aggregate statistics. You agree that ibakepro may compute aggregate or statistical measures from Your Data, for example, total orders processed across the platform or popular product categories. These aggregates do not identify you, any individual, or your specific business. We may use them to operate, analyse, and improve the Service, and report on platform health.

We do not sell Your Data, and we do not share Your Data in identifiable form with third parties except as described in our Privacy Policy (e.g. payment processors, hosting, and our AI providers acting on our behalf).

4. Our Intellectual Property & AI Features

ibakepro (and our licensors) own all rights, title, and interest in the Service, including software, AI prompts and configurations, designs, trademarks, and documentation.

• Voluntary AI Use: Use of AI-powered tools (Choux) is strictly voluntary. No data is sent to our AI engines unless you explicitly trigger an AI feature.
• AI Output Disclaimer: AI-generated images and text are for inspiration only. We do not warrant that any output is accurate, can be produced as shown, or is safe or suitable for any product. You are responsible for checking it before you use or offer it.
• Content refusal and moderation: Our AI providers may refuse some requests (for example, ones resembling a protected character or brand), and results can vary between attempts.
• Credits on a refused request: If a request is refused, the credits reserved for it are returned to your balance. Credits are used by requests that complete, whether or not you are satisfied with the result.
• Ownership of AI output: As between you and ibakepro, you own the images and text you generate through Choux, and you are responsible for how you use them. Because AI systems generate output from a prompt, similar prompts can produce similar results for different users, and AI-generated material may not attract copyright protection in every jurisdiction. You should not assume that generated output is exclusive to you or protectable. You are responsible for any material you generate and then publish, print, or sell, including having rights to any reference images you upload.

5. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which forms part of these Terms. If you breach it, we may take the actions it describes, including suspending or ending your account under Section 8. You are responsible for obtaining any consents the law requires before sending messages to your customers through the Service, and for honouring opt-outs.

6. Third-Party Services, Integrations & API Access

The Service includes integrations with third-party providers (e.g., Stripe, PayPal, Square, Xero, MYOB, QuickBooks, Shopify, Interparcel, Meta, Google, TikTok). Some integrations, including PayPal, Square, MYOB, and QuickBooks, are currently in beta and are covered by the beta features terms in Section 1. We do not control these services and are not responsible for their availability, performance, security, or privacy practices. When you enable an integration, you authorise us to share necessary data with the provider on your behalf. Their terms and privacy policy apply.

API access. We may make an API and webhooks available so you (or developers you authorise) can access Your Data programmatically. API keys are confidential credentials: you are responsible for keeping them secure, and for all activity performed with keys issued to your account. You must not share keys publicly, exceed documented rate limits, use the API to circumvent restrictions in these Terms, or build a service that resells or replicates the Service. We may apply or change rate limits, and may suspend or revoke API keys where we reasonably believe they are compromised or being misused.

Webhooks. Endpoints you register to receive webhooks are your responsibility, including their security and availability. Data delivered to your endpoints is outside our control once delivered.

7. Custom Websites & Online Storefronts

Bakery owners may create and customise a website through the Service. You are solely responsible for all content, products, services, and legal compliance on your custom website (including privacy notices, consumer law disclosures, accessibility, and obtaining consents for any tracking technologies you enable). If you add third-party tracking (e.g., Meta Pixel, Google Tags), you must comply with applicable laws and disclose them to your customers.

8. Termination & Post-Termination

• User Termination: You may cancel at any time from Settings. Your account closes at the end of the current billing period (see Section 2).
• Provider Termination: We may suspend or terminate access for material breach of these Terms, non-payment, fraud, security risk, abusive behaviour toward our team or other users, regulatory requirement, or where we discontinue the Service (in which case we will provide at least 30 days' written notice).
• Data Handling Upon Termination:
  • Access: Self-service export tools are available in-app throughout your subscription, and exporting Your Data before terminating is your responsibility. Account and dashboard access, including the export tools, ends on the effective termination date. We do not provide manual or assisted exports. If you need your data after termination, we may, on request, temporarily re-enable access so you can use the export tools; a reasonable fee may apply.
  • Operational Data: We retain Your Data (including operational and end-customer data) for up to 2 years after account closure to allow potential reactivation. We will send two advance warnings (approximately 6 months and 1 month before the 2-year period ends) before permanent deletion.
  • Compliance Data: Your subscription and billing records are retained separately for up to 7 years after closure solely for tax, accounting, and compliance purposes.

9. Food Safety, Compliance & Accuracy

The Service is a general-purpose tool and does not provide tax, legal, accounting, or regulated professional advice.

• Compliance Disclaimer: While the Service provides tools for food safety (Temp logs, Pest management, Allergen tracking), ibakepro is not a compliance officer. You remain solely responsible for the safety, labelling, and allergen disclosure of your food products.
• No Liability for Fines: CRADD PTY LTD is not liable for any health-related incidents, regulatory fines, or business closures resulting from your use of (or reliance on) the Service, except to the extent caused by our negligence or breach of these Terms.
• Accuracy: You are responsible for the accuracy of any tax, pricing, or financial information generated.

10. Route Optimisation & Delivery Safety

Route optimisation features are provided as estimates only. Drivers must prioritise local traffic laws, road conditions, and safety over any route suggested by the Service. CRADD PTY LTD is not liable for any traffic violations, accidents, or property damage occurring during delivery operations, except to the extent caused by our negligence or breach of these Terms.

11. Warranties & Australian Consumer Law (ACL)

The Service is provided “as is” and “as available”. Nothing in these Terms excludes, restricts, or modifies any right or remedy under the Australian Consumer Law that cannot lawfully be excluded.

If our services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, then to the extent permitted by section 64A of the Australian Consumer Law, our liability for failure to comply with a consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

12. Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability arising from these Terms or the Service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect, consequential, special, incidental, or punitive damages (including lost profits, revenue, data, or business interruption), even if advised of the possibility.

13. Indemnity

You agree to indemnify and hold ibakepro harmless from claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from Your Data, your breach of these Terms, or your violation of law or third-party rights through use of the Service, except to the extent the claim is caused by our breach of these Terms or our negligence.

14. Governing Law & Dispute Resolution

Governing law. These Terms are governed by the laws of New South Wales, Australia. Disputes are subject to the non-exclusive jurisdiction of the courts of New South Wales.

Resolving disputes. If you have a dispute with us, please email hello@ibakepro.com first. Both parties agree to try to resolve it in good faith for 30 days before starting court proceedings. This does not stop either party from seeking urgent relief from a court, and does not limit any consumer rights you have that cannot be excluded.

15. Changes to Terms

We may update these Terms at any time. We will notify you of material changes via email or in-app, and updated Terms take effect when posted unless we state a later date. Continued use after the effective date constitutes acceptance. If you do not accept a change, you may cancel under Section 2.

16. Force Majeure

Neither of us is liable for delays or failures caused by events outside our reasonable control, other than paying fees.

17. General Provisions

• Entire agreement. These Terms, together with our Data Processing Addendum and Acceptable Use Policy, are the entire agreement between you and ibakepro.
• Assignment. You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of our assets, with notice to you.
• Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.
• No waiver. A failure or delay by either party to enforce any right under these Terms is not a waiver of that right or any future right.
• No agency. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between the parties.
• Notices. Notices to ibakepro must be sent to hello@ibakepro.com. Notices to you will be sent to the billing or account email address on file, or delivered via in-app notice.
• Survival. Sections that by their nature should survive termination (including those relating to ownership, your data licence, your indemnity, limitation of liability, governing law, dispute resolution, and these general provisions) survive any termination of these Terms.

18. Contact

For questions about these Terms:

CRADD PTY LTD
Email: hello@ibakepro.com

Our Privacy Policy explains how we handle personal information.